Wild Lantern combines website safeguards, responsible payment handling, limited data access, trained crews, and clear operating procedures to protect customers and property.
- We use secure website connections and reasonable safeguards for website and business data.
- We do not store full payment card numbers on our website servers.
- Optional third-party scripts are controlled through our consent system and are not placed directly into the site header.
- Customer access instructions are limited to people who need them for scheduled service.
- We maintain practical incident response, vendor review, and record-retention practices.
Security is an ongoing practice. No public webpage can guarantee that every risk is eliminated.
Website security
Our website uses an encrypted connection between your browser and the site.
- We limit administrative access to website and business systems.
- We use reputable hosting and software providers.
- We keep optional analytics, marketing, support, and review scripts behind consent controls.
- We monitor errors, security issues, and unusual activity where practical.
- We keep business records only as long as needed for service, accounting, legal, and security purposes.
Payment security
Payment card information may be processed through secure third-party payment service providers. Wild Lantern receives limited transaction information needed for invoices, receipts, refunds, and accounting, but does not store full payment card numbers on our website servers.
If you believe a payment was unauthorized or incorrect, contact us promptly so we can review the transaction and coordinate with the payment service provider when needed.
Customer access instructions
Keys, codes, alarm notes, and entry instructions are shared only with people who need them to perform or coordinate scheduled service. We remove or deactivate access information when it is no longer needed.
Please avoid sending highly sensitive information through website forms. If special access handling is needed, tell us before the service date.
Cleaning crew practices
- Crews receive service instructions and checklists for the assigned job.
- Crew members are expected to protect customer property, respect privacy, and report damage or safety issues promptly.
- Customers should secure valuables, medication, confidential documents, firearms, and fragile items before service.
Vendors and service providers
We use third-party providers for services such as hosting, communications, scheduling, payments, invoicing, maps, diagnostics, and business operations. We select providers based on business need, reliability, and security posture.
Incident response
If we identify a security incident affecting customer information, we will investigate, take steps to contain and correct the issue, preserve relevant records, and notify affected people or authorities when required by law.
Customer precautions
- Use trusted contact methods when sending service details.
- Do not send full payment card numbers, government ID numbers, or unnecessary sensitive information through website forms.
- Tell us promptly if access codes, keys, or service instructions need to change.
- Review invoices and payment confirmations and report suspected errors quickly.
Contact
Questions about security or suspected unauthorized activity can be sent through the Contact page, by phone, or by mail.
WILD LANTERN LLC
312 Kilbourne St, Sheridan, WY 82801, USA
+1 (307) 682-7492 - clean@wild-lantern.com - wild-lantern.com