Refund & Cancellation Policy

Cancellations and rescheduling

You may cancel or reschedule a service without a fee by giving at least 24 hours' notice before the scheduled arrival window.

If you cancel or reschedule with less than 24 hours' notice, we may charge up to 50% of the scheduled service price to cover reserved crew time, travel planning, and scheduling impact.

Lockouts and unavailable access

If our crew arrives and cannot enter the property, cannot access the areas to be cleaned, or cannot safely perform the work, we may charge up to 50% of the scheduled service price.

Examples include missing keys or codes, no one available to let us in, aggressive unsecured pets, no running water or power, unsafe conditions, or blocked access to required areas.

Deposits and special bookings

Most standard quotes do not require a deposit unless stated in writing. Large, special, same-day, post-construction, or high-supply jobs may require a deposit to reserve crew time or materials.

If a deposit is required, the quote will state the amount, due date, and whether it is refundable or credited toward the final invoice.

Re-clean guarantee

If an included area was missed or did not meet the agreed checklist, contact us within 24 hours of service completion. We may inspect the issue and return to re-clean the affected area at no additional charge.

The re-clean guarantee does not apply to excluded services, new messes after we leave, permanent staining, pre-existing damage, unsafe or inaccessible areas, or issues reported after the 24-hour window.

Refunds

Because cleaning is a time-and-labor service, completed services are generally not refundable. Our standard remedy for a service issue is a re-clean of the affected area when the issue is reported on time and within scope.

Refunds or credits may be issued at our discretion for duplicate charges, clear billing errors, overpayments, canceled prepaid services, or service issues that cannot reasonably be corrected by a re-clean.

Billing corrections

If you believe an invoice or charge is incorrect, contact us within 10 days of the invoice or charge date. We will review the issue and, if an error occurred, correct the invoice, issue a credit, or process a refund to the original payment method when practical.

Contact

For cancellation, refund, or billing questions, contact us through the website, by phone, or by mail.