Wild Lantern LLC collects only the information needed to answer questions, quote cleaning services, schedule work, complete service visits, process payments, honor privacy choices, and run our business responsibly.
- We collect contact, quote, service, billing, and limited website-use information.
- We do not sell personal information or share it for cross-context behavioral advertising.
- Cookie and tracking choices are controlled by our first-party consent tool.
- Payment card details are handled by secure payment service providers; we do not store full card numbers.
- You can request access, correction, deletion, or a copy of your personal information.
This policy applies to wild-lantern.com, quote requests, calls, messages, and cleaning services provided by Wild Lantern LLC.
Overview
This Privacy Policy explains how Wild Lantern LLC ("Wild Lantern," "we," "us," or "our") collects, uses, discloses, and protects personal information.
We provide residential and commercial cleaning services. This policy covers information collected through our website, quote forms, phone calls, messages, service visits, invoices, and customer support.
Information we collect
Information you provide
- Contact information, such as your name, company or property name, phone number, mailing address, and any contact details you provide.
- Quote and service details, such as property type, approximate size, rooms or areas to clean, service frequency, preferred dates, access notes, pets, parking instructions, and special requests.
- Billing and transaction information, such as invoice records, payment status, service history, tax records, and limited payment confirmation details.
- Messages and support information, including notes you send through the website, by phone, or through other communication channels.
Information collected automatically
- Basic website information such as pages viewed, device type, browser type, referring page, general region inferred from your internet connection, and interaction logs.
- Consent information, such as your cookie category choices, anonymous consent ID, policy version, consent tool version, general region, and Global Privacy Control status.
- Local browser storage used by the quote form to save a copy of a submitted request on your device. You can clear this through your browser settings.
- Security and diagnostic information used to keep the website reliable, prevent abuse, and troubleshoot errors.
We do not intentionally collect sensitive information such as government ID numbers, exact location, health records, or full payment card numbers through the website.
How we use information
- To respond to quote requests, prepare estimates, schedule visits, and provide cleaning services.
- To communicate about appointments, service changes, invoices, payment confirmations, and customer support.
- To process payments, prevent fraud, maintain accounting records, and meet tax and insurance obligations.
- To improve our website, services, checklists, scheduling, and customer experience.
- To remember and honor cookie, privacy, and targeted-advertising choices for your browser.
- To protect our customers, employees, property, systems, and legal rights.
- To send service-related messages and, only where allowed, limited marketing communications that you can opt out of.
Legal bases for processing
Where privacy laws require a legal basis, we process personal information because it is needed to provide requested services, because we have a legitimate business interest, because you gave consent, or because we must meet legal obligations.
- Service delivery and billing are processed to perform our agreement with you.
- Website security, fraud prevention, quality control, and business records are processed based on legitimate interests.
- Optional marketing and non-essential cookies, if used, are processed based on consent where required.
- Tax, accounting, insurance, and legal records are processed to comply with legal obligations.
Cookies and similar technologies
Our website uses a first-party consent tool with four categories: Necessary, Functional, Analytics, and Marketing. Necessary technologies stay on for security, consent storage, form behavior, page loading, and core site operation.
Functional, Analytics, and Marketing technologies are optional where consent is required. In standard regions they may be enabled by default unless your browser sends a Global Privacy Control signal or you opt out. At launch, no third-party analytics, advertising pixels, support chat, or review widgets are configured on the website.
| Tool | Category | Purpose | Status |
|---|---|---|---|
| Consent storage | Necessary | Saves cookie choices and an anonymous consent ID | Always active |
| Security and form protection | Necessary | Helps keep the website reliable and reduce abuse | Active when needed |
| Quote form local storage | Necessary | Keeps a local copy of a submitted request in your browser | Active after form submission |
| Support chat | Functional | Customer support chat if enabled | Loads only when Functional is allowed |
| Error monitoring | Functional | Browser diagnostics if enabled | Loads only when Functional is allowed |
| Analytics | Analytics | Traffic and performance measurement if enabled | Loads only when Analytics is allowed |
| Ad pixels and conversion tags | Marketing | Ad attribution, retargeting, or targeted advertising if enabled | Loads only when Marketing is allowed and GPC is not active |
| Review or testimonial widgets | Marketing | Third-party review display or interaction measurement if enabled | Loads only when Marketing is allowed |
Payments
Payments may be handled by secure third-party payment service providers. Those providers process payment card details under their own security and compliance programs. Wild Lantern receives limited payment confirmation, transaction, and billing information, but does not store full payment card numbers on our website servers.
How long we keep information
- Quote requests and service messages are kept for as long as needed to respond, schedule work, maintain customer history, and improve service.
- Invoices, payment confirmations, tax records, and accounting records are generally kept for up to seven years or longer if required by law.
- Consent records are kept for auditability for up to three years unless a longer period is needed for legal, security, or dispute-resolution purposes.
- Access instructions, alarm notes, or entry codes are removed or deactivated when they are no longer needed for the job or recurring plan.
- Website logs and diagnostic data are kept only as long as needed for security, troubleshooting, and business analysis.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including secure website connections, limited access, vendor review, employee confidentiality expectations, and secure handling of customer access instructions.
No system is perfectly secure. If we learn of a data incident that affects your information, we will investigate, take appropriate steps, and notify affected people or authorities when required by law.
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete, restrict, object to, or request a portable copy of your personal information. You may also withdraw consent where processing is based on consent.
To make a request, use our Privacy Choices page, contact us through the website, call us, or send mail to our business address. We may need to verify your identity before completing a request.
California residents
California residents may request to know, access, correct, delete, and receive information about categories of personal information collected, sources, purposes, and third parties. We do not currently sell or share personal information as those terms are commonly used for cross-context behavioral advertising.
- Identifiers: name, phone number, address, and contact details.
- Commercial information: quote requests, services booked, invoices, payment status, and service history.
- Internet or network activity: basic website logs and page interactions.
- Customer-provided service information: property notes, scheduling preferences, and access instructions.
- Inferences: service preferences based on your requests and prior bookings.
You can use Cookie Settings or Your Privacy Choices in the footer to turn Marketing off for this browser. If your browser sends a Global Privacy Control signal, we treat it as an opt-out of targeted advertising for this browser.
We will not discriminate against you for exercising privacy rights. Authorized agents may submit requests if they provide proof of authorization and we can verify the request.
Children
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us and we will delete it when required.
Data transfers
Wild Lantern is based in the United States. If you access the website from another country, your information may be processed in the United States or other locations where our service providers operate. We use reasonable safeguards for cross-border transfers where required.
Contact
Questions about privacy or data requests can be sent through our Contact page, by phone, or by mail to our office.
WILD LANTERN LLC
312 Kilbourne St, Sheridan, WY 82801, USA
+1 (307) 682-7492 - clean@wild-lantern.com - wild-lantern.com